Frequently Asked Questions
What Shipping Methods Are Available?
We currently offer regular and express shipping for all our firearms and accessories. Due to the COVID-19 pandemic, our shipping duration now vary greatly. You can contact our LiveChat agent or leave us a message for more information on this.
Do You Ship Internationally?
Yes we do. We regularly receive and ship orders to a select few countries with no restrictions. Before placing your order, leave us a message or contact our LiveChat agent to verify if we ship to your location.
How Long Will It Take To Get My Package?
Due to the current COVID-19 pandemic, our delivery periods greatly vary. We however ensure to deliver on time with as stated in your tracking information Usually 1-3 days within the USA and Canada. While shipping duration varies between 5-7 days internationally depending on your exact location.
What Payment Methods Are Accepted?
With the ever changing payment methods being introduced on a regular basis, we strive to provide our customers with payment methods that promote ease of use and convenience. Reason why we use PayPal, CashApp, Zelle, Bitcoin and Western Union for our payments.
Is Buying On-Line Safe?
Buying Kimber Guns at Kimbergunshop.com is completely safe.
Order & Returns
How can I cancel or change my order?
You can always change your order within 48 hours of placing it. Orders cannot be cancelled or changed once shipped.
Do I need an account to place an order?
No, not necessarily. You can always order and checkout as a guest. It is however recommended to create an account before placing an order as account holders are eligible for discounts and regular updates.
How Do I Track My Order?
Upon placing your order, an order confirmation email will be sent out detailing your order. We process orders and ship out within 72 hours. Tracking information will be set out once your order is shipped.
How often should the recoil spring be replaced? What recoil spring is used?
Each pistol has its own recommended spring weight and replacement schedule. Please refer to your manual for that specific information. They are available within your order package.
What type of ammunition do you recommend for your handguns?
We recommend using quality American-made ammunition. Choose from trusted names like Federal, Winchester or Remington because ammunition by these makers has proven to be of consistent high quality. Our function testing is done with Federal 230 grain FMJ. +P ammo manufactured to SAAMI specs is fine to use as a defensive round or for occasional range use only. Our pistols are rated to handle +P ammo. However, we do not recommend a steady diet of them, as they are rough on the pistol and will accelerate the wear on the gun and may shorten the life of the recoil spring. The use of reloaded or remanufactured ammunition may be dangerous, and any issues related to its usage are not covered by warranty.
How many magazines are shipped with new Kimber pistols?
We ship one magazine with each pistol. You can purchase additional magazines from your local dealer or text us through our online store.
Can I dry-fire my pistol?
It is safe to dry-fire our centerfire pistols.
Is online ordering secure?
Yes, your information is encrypted by industry standards. We take extra precautions to protect your privacy and security.
I ordered incorrect items; how can I return them for exchange or refund?
Please call our customer service at 916-243-5262 with the order number within 30 days of your purchase. A customer service representative will assist you. Modified or damaged goods or those not in the original packaging cannot be accepted for exchange or refund.
Can I order a firearm built to my specifications?
We a Kimber Retail Gun Shop, we are unable to accommodate requests to build individual firearms to customer specifications. You are welcome to send back any Kimber pistol for upgrades to us, from there we forward directly to the manufacturing industry.
Do you have a Custom Shop for rifles? Do you make left-handed rifles?
Sorry, we do not have a Custom Shop for rifles, nor do we make any left-handed rifles.